Managing a support team is crucial for any business, and many e-commerce owners, developers, and content creators use Telegram for this. With SUCH, you can quickly create Telegram AI chatbots for e-commerce or customer service, and it's free!

If you want to improve your customer support, keep reading to learn how SUCH can help you manage a support team easily, and to automate all your interactions with AI.

Useful Features on SUCH to Help with Support Management

SUCH gives many features to help you manage your support team on Telegram. We have sorted these features into free and PRO options to show you which tools are available.

Free Features

1. **Customizable Support Bot:** Create Telegram bots in three simple steps. No coding required, and manage them easily through SUCH’s web app.
2. Chats Management: Keep all conversations organized in one place. Categorize chats as open, snoozed, or closed, and manage users efficiently.
3. Teamwork: Add your support team to a Telegram group and let them assist customers through your bot.
4. Quick Replies: Speed up responses with pre-set quick replies, ensuring consistent communication.
5. ChatGPT Integration: Automate customer interactions easily with ChatGPT-4o or 4o-mini. Use these models to build a support bot or make custom bots for any tasks. Get 1 free AI credit to test and use with your bots.
6. Welcome Message: Automatically greet users with a custom message when they start a chat with your bot.
7. Custom Commands: Add specific actions to your bot’s menu, like sending FAQs or getting video tutorials.
8. **Embedded Mini Apps:** Integrate external tools or forms directly into your bot’s chat for seamless user experiences.
9. **Buttons in Channel Posts:** Add interactive buttons to channel posts, directing users to actions or external links.
10. Replying Through Telegram and Web App: Respond to customer messages via Telegram or the web app for flexible support.
11. **Use Stickers in Web App:** Enhance your chats with stickers directly from the web app.
12. **Reply and Edit Messages in the Web App:** Easily reply to or edit messages sent through the web app, keeping communication accurate.

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SUCH PRO Features

To access more advanced features, you can upgrade to PRO anytime and get:

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1. Broadcast: Send important updates to all bot users at once, or target specific groups with custom lists.
2. Chat with Groups: Use your bot in group chats to handle multiple users at the same time.
3. Quick Replies with Files: Attach documents or images to your quick replies for faster customer support.
4. Voice-to-Text: Convert voice messages to text for easier reading and replying.
5. Text Formatting: Enhance messages with bold, italic, underline, and strikethrough options.
6. Remove SUCH Branding: Make your bot look more professional by removing the SUCH branding.
7. AI Credits: Get 19 monthly AI credits to automate tasks and respond to messages.

Best Practices for Using SUCH in Support Management

To optimize your support team's workflow on Telegram with SUCH, coordinate the tool's features effectively. The best practices below can help your team deliver efficient and effective support.

Create Your Bot

Start by creating a Telegram bot with SUCH in three simple steps:

1. Create a Bot: Send /newbot to @BotFather.
2. Set Name and Username: Give your bot a name and a username. The bot’s username cannot be changed, so choose wisely. Once you've set the username, copy the token provided.
3. Connect to SUCH: Paste the token in your chat with @SUCH to link your bot.

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Your bot is now ready, and you can start sharing your bot’s link! You can use the /share command in @SUCH to get these links easily and share them in just a few clicks.

Customize Your Bot

Next, making your bot look professional is important. Consider these quick tips:

• Bot Picture: Use a high-quality image that represents your brand. To set this, send '/setuserpic' to @BotFather, or access your bot profile settings as if it was any group or channel.
• About: A brief overview of your bot's functionality. Send '/setabouttext' to @BotFather, or access your bot profile settings.
• Description: Provides more detailed information about your bot's functions and how to use it. Send '/setdescription' to @BotFather, or access your bot profile settings.
• Commands: Set up useful commands like /faq or /website. Send /set_command to your SUCH-connected bot, do not set commands in @BotFather.

Organize Your Team’s Workflows

Here’s how you can use the available folders in SUCH web app:

• Open: Active conversations needing attention. New chats handled by the AI Support Bot go to Closed unless the customer uses /human, then it moves to Open.
• Closed: Solved inquiries go here. AI manages new and existing chats in Closed. Close a chat with the checkmark icon. To move a Closed chat back to Open, click or tap the circled arrow at the top right.

• Snoozed: For on-hold conversations. Snooze chats for 3 hours to 1 month using the bell icon. After snooze, chats return to Open. The AI Support Bot won’t reply to chats in this folder.

• Mute: For conversations not requiring immediate attention. Mute by clicking the customer’s profile picture and selecting "Mute.”

• Blocked: For problematic users. Block them in the customer’s profile settings.

Use the filter button in the web app to navigate these folders and keep your team organized.

Collaborate as a Team

Follow these steps to create your support team in SUCH:

1. Create a Private Telegram Group: Set up a private group in Telegram for your team.
2. Add Your @SUCH Bot: Include your @SUCH bot in the group, it doesn’t have to be an admin.
3. Set Up Team Management:
   • In your chat with @SUCH, select or send /team.
   • Tap "Connect Group" to link your bot with the group.
4. Confirm Connection: @SUCH will confirm the group connection and notify you that new messages will be sent to the group.
5. Add Group Members as Team Agents:
   • Access Bot settings page via the provided button.
   • Assign team members as agents or remove them as needed.

Upgrade Your Customer Service with PRO

Taking your customer service to the next level is easy with SUCH PRO. The PRO features offer advanced tools that improve both the customer and support agents' experience. With PRO, you get access to:

• Advanced Communication Tools: Use rich text formatting, send quick replies with file attachments, and convert voice messages to text for more efficient and professional interactions.

• Broadcast Messaging: Reach all users with important updates or announcements at once, saving time and ensuring consistent communication.

• Group Support: Add your bot to Telegram groups, so you or your agents can reply to collective chats or community discussions from your bot or SUCH web app.
• 19 Monthly AI Credits: Every month, you receive 19 AI credits that can be used to power automated responses through AI. These credits are particularly valuable for handling routine queries, allowing your support team to focus on more complex issues.

By upgrading to SUCH PRO, you can enhance your team's efficiency, deliver a more professional customer experience, and make the most out of your AI-powered tools.

For a deeper understanding of how to use SUCH for managing customer feedback, explore this article on SUCH as a Customer Feedback Management Tool.

Boost Your Customer Service Today

Whether you're looking to improve your customer support or deploy AI chatbots for e-commerce, SUCH provides the tools you need to succeed. By implementing these best practices and fully utilizing SUCH’s capabilities, you can ensure that your support team operates efficiently and effectively, providing top-notch service to your customers.

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