Codeless Telegram Support Chatbot Creation in 2024

Creating a support bot on Telegram can seem overwhelming, but is literally as easy as sending “/new” to @SUCH in Telegram and follow 3 easy steps there.

Having AI features for advanced customer service and support automation can sound even more difficult. However, with SUCH, all of this can be set up in minutes, without any programming skills.

This guide will take you step-by-step through setting up your Telegram chatbot using BotFather and connecting it to SUCH with customer support automation. By the end, you’ll have a fully functional support bot ready to assist your customers on Telegram, and learn about some advanced features on SUCH that can transform your support process.

If you want to learn all about SUCH power, check out our Help Center.

How to Create a Telegram Support Bot Without Coding

Step 1: Create Your Bot with BotFather

1. Open Telegram and search for @BotFather.
2. Start a chat with @BotFather and send the command /newbot.
3. Follow the prompts to name your bot and create a unique username.
4. Once completed, BotFather will provide you with a bot token. Copy this token for the next step.

Check out this guide for further bot customization.

Step 2: Connect Your Bot to SUCH

1. In Telegram, search for @SUCH and start a chat.
2. Type /new and send it to initiate the setup process.
3. Paste the bot token you received from BotFather into the chat with @SUCH to connect your bot to the platform.

Step 3: Customize Your Bot’s Profile and Description

1. Return to your chat with @BotFather and select your newly created support bot.
2. Send /setuserpic to BotFather to upload a profile picture for your bot.
3. To add a description, use the command /setdescription in the chat with BotFather. This description will appear to users before they interact with your bot.

Step 4: Set a Welcome Message and Create Custom Commands

1. In your chat with @SUCH, send /welcome to set the message that users will see when they first start chatting with your bot.
2. To add custom commands, send /set_command in your chat with @SUCH. Follow the prompts to define commands that users can type, such as /help, and specify the bot's responses.

Step 5: Connect a Support Team to Your Bot

1. Create a private Telegram group for your support team.
2. Add your bot to this group as a member.
3. Go back to your chat with @SUCH and send the command /team.
4. Select the “Connect Group” option, and follow the link provided by the bot to manage permissions.
5. Add your agents to the group, and add or remove team members as agents who can respond to user queries.

Step 6: Enable AI and Set Instructions and Knowledge

1. Open your project settings page in the web app.
2. Select “Bot AI” and enable it.
3. Choose “Bot AI Instructions,” select your AI model, bot type (support or custom), and provide instructions if needed.
4. Select “Bot Knowledge” and enter any relevant information your bot should know in independent blocks of text.

Many other advanced features are available in SUCH’s Telegram chatbots, including Quick Replies to speed up repetitive tasks, and broadcasts for marketing, that can enhance user interactions, such as automatically answering complex queries or directing users to the right support channels. View the full list of SUCH PRO features here.

Conclusion

Creating a Telegram support bot with SUCH is a straightforward process that doesn’t require any coding skills, even enabling advanced customer service and support automation. This not only enhances the customer experience by providing quick and consistent support but also frees up valuable time for your team to handle more complex inquiries.

SUCH offers powerful tools and AI capabilities that allow your bot to handle a wide range of tasks, from simple FAQs to more advanced functions. As new features are continually added, you can expand your bot’s capabilities to keep up with your growing business needs. To explore more ways to enhance your Telegram support bot, visit the SUCH Help Center.

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