How to Contact Telegram Support in 2024

If you need to contact Telegram for support, inquiries, or other reasons, there are several ways to reach out. Below is a comprehensive list of the publicly available methods for contacting Telegram, along with the specific cases each method is most suitable for.

In-App Support

You can contact Telegram’s support team directly through the app for general inquiries or issues related to your Telegram account. Here’s how to use in-app support:

1. Open the Telegram app.
2. Go to "Settings."
3. Scroll down and select "Ask a Question."
4. You will be redirected to a chat with Telegram’s support bot, which can connect you with a volunteer support representative if needed.

In the Telegram app, you can also find the Telegram FAQ listed below “Ask a Question” within your settings. Be sure to check if your issue is already documented before proceeding to messaging support. Note: some users have reported that Telegram support not answering promptly can be frustrating. So, it’s best to reach out through multiple appropriate methods if possible.

Additionally, Telegram provides a number of contact methods within the app for specific purposes. Here’s an overview of those methods:

• Press Inquiries: For journalists or media representatives looking to contact Telegram.
  • Telegram: @pressbot
• Report Scams: To file a complaint about impersonation of scammers within the app.
  • Telegram: @notoscam

Email Support

Telegram provides several email addresses for specific issues. Use these contacts based on your needs:

• General Inquiries: For general questions, feedback, or non-urgent issues.
  • Email: info@telegram.org
• DMCA Complaints: For copyright-related issues and takedown requests.
  • Email: dmca@telegram.org
• Security Concerns: To report any security concerns or breaches.
  • Email: security @telegram.org
• Abuse Reports: To report abuse, illegal content, or other violations of Telegram’s terms of service.
  • Email: abuse@telegram.org
• Child Abuse: To report abuse or illegal content involving minors.
  • Email: stopca@telegram.org
• Account Recovery: For issues like trying to recover a deleted Telegram account, contacting support through the app can be an essential first step. However, there’s also an email for disputing account deletion.
  • Email: recover@telegram.org

Telegram Support Website

Telegram’s official website has a support section that answers common questions and guides users through basic troubleshooting steps. Here’s where to access it:

• Visit the Telegram FAQ and Telegram Support pages.

Social Media

Telegram has official social media accounts that can be used for announcements, updates, and indirect contact. Direct messages are not typically supported, but you can mention them or check for public announcements.

• Twitter: @telegram
• Twitter in other languages: @telegram_es (Spanish), @telegram_it (Italian), @de_telegram (German), @telegram_kr (Korean), @telegram_arabic (Arabic), and @telegram_br (Portugese)
• Facebook: Telegram Messenger

Bug Reports

If you encounter a bug or technical issue, you can report it through the Telegram app or via email. Here’s how Telegram suggests to report a bug:

• Through the app:
  • Open Telegram.
  • Go to "Settings" > "Ask a Question."
  • Send your question through the chat, and mention that you want to report a bug.
• Through the website:
  • At bugs.telegram.org users can report bugs as well as send suggestions for improvements within the application.

Telegram Bot Development Support

For issues related to bot development or the Telegram Bot API, there’s a dedicated channel and group for developers. Here’s where to find them:

• Message @BotSupport on Telegram for support on your bot development.
• Subscribe to @BotNews to keep track of all the latest updates.

Login Issues

Users who encounter issues accessing or logging into their account can reach out to the official, dedicated account for assistance with account access. Here’s where to find them:

• Twitter: @smstelegram

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Conclusion

Telegram provides multiple methods for users to get in touch based on their specific needs. Whether you’re reporting a bug, handling a legal matter, or simply need help with your account, the options listed above are the most effective ways to contact Telegram. However, it's important to be patient, as sometimes Telegram support does not answer immediately and how long Telegram support takes to respond can vary. Always use the appropriate channel to ensure your inquiry is handled efficiently.

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